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Engage & reputation

6 articles. Every one of these is the same text the product shows inside the console.

Engage: mentions & reputation

Mentions of your brand in one place, sorted by sentiment, with reply drafting and review requests.

Why it mattersFast, on-brand responses protect reputation and turn happy customers into reviews.

How

  1. Open Engage.
  2. Triage by sentiment, draft replies with AI, and request reviews from happy customers.
  3. Crisis spikes raise an alert so you can act fast.

engagecommentsmentionsreputationsentimentreviewslistening

Your review link, QR code and counter card

Your own short review link, a QR code and a printable counter card, on the Google reviews card in Engage. Scanning the code or opening the link takes a customer straight to Google's page for reviewing your business.

Why it mattersMost happy customers never leave a review because nobody asked while they were still pleased. A card by the till asks at that moment. Every visit through your link is counted by where it came from — the card, the QR code, an email or a text — and Grow shows how many visits it brought this week.

How

  1. Connect Google Business in Settings and we use the review link Google gives for your location, or paste your own Google review link on your Profile.
  2. Open Engage → Google reviews. Under Get more reviews, press Print counter card: one sheet prints two cards, each with your name, the QR code and your short link.
  3. Press Copy review link to share it anywhere: on a receipt, in an email signature, in a chat.
  4. From the Growth plan up, Ask my customers sends the link to customers who said yes to hearing from you, and skips anyone asked in the last 30 days.
  5. The link, the QR code and the card come with the Launch plan and up.

reviewgoogle reviewqrcounter cardprintreview linkreputation

War Room

Reputation, crises and the people who need a reply, in one place — with a one-click pause and statement drafting if something blows up.

Why it mattersA bad week is exactly when nobody has time to hunt through five screens. Publishing pauses automatically so the engine is not cheerfully posting an offer into a complaint thread.

How

  1. Open War Room from the sidebar.
  2. Clear anything in Needs a human — publishing stays paused until you do.
  3. If a real storm hits, use the pause and draft a statement from here.

war roomcrisisreputationstormpausestatement

Needs a human

Sentiment spikes, review bombs and anything the engine thinks needs a person land here, with publishing paused until you clear them.

Why it mattersThe engine can tell that something is unusual; it cannot tell whether it is a misunderstanding, a real fault or a competitor. That judgement is yours, and posting during it makes things worse.

How

  1. Read the item and decide: reply, ignore or escalate.
  2. Clearing the last item lifts the publishing pause.
  3. An empty list is the normal state — it is not a sign anything is broken.

crisissentimentreview bombescalationqueuepaused

Deals and enquiries

Sponsorships, enquiries and anything with money attached, tracked from first contact to paid.

Why it mattersSo a deal does not live in one person's inbox. If the only record of an agreement is a DM on somebody's phone, it is lost the day they are away.

How

  1. Open the Deals tab in War Room.
  2. Move each one along as it progresses.
  3. Mark it paid when the money lands.

dealssponsorshipenquirymoneypipelinepaid

Email and SMS replies in the inbox

When customers reply to your emails or texts, the replies come into Engage, and you answer from there.

Why it mattersOne place for every conversation means nobody waits because their message landed somewhere you were not looking.

How

  1. Email replies come through your workspace's reply address and a copy still reaches your own mailbox.
  2. For SMS, add your two-way number; replies to it land here, and STOP opts the person out.
  3. The inbox comes with the Launch plan and up.

inboxemail replysms replytwo-way sms