CoreLayerEngine, operated by Ektasi Technology (OPC) Private Limited, an Indian company (CIN U72900UP2020OPC128958, GSTIN 09AAFCE9082J1Z4), registered office Chiraigaon, Varanasi, Uttar Pradesh 221112, India, is a software-as-a-service product delivered entirely over the internet. There are no physical goods, so nothing is packed, couriered or shipped to an address. This page states what "delivery" actually means here, when it happens, and what to do if it doesn't.
1. What is delivered
What you buy is access to the CoreLayerEngine service at the plan level you paid for — the AI post, video, language, workspace and API quotas listed on the pricing page. Delivery is the activation of that access on your account. No physical product, media, hardware or printed material is ever dispatched, and no shipping address, courier tracking number or delivery charge applies to any order.
2. When access is provisioned
Access is provisioned immediately on successful payment — normally within a few seconds of the payment gateway confirming the transaction, and in any case within one hour. Upgrades take effect at once: the new quotas are live on your existing workspace without any migration or downtime.
If your bank or the payment gateway holds a transaction for verification, provisioning starts only when that payment is confirmed as successful. A pending or failed payment does not provision access.
3. How it is delivered
- In the product. Your plan is active on your account at app.corelayerengine.com. Sign in with the credentials you already use; the new plan and its quotas appear on your workspace.
- By email. A payment confirmation and a numbered tax invoice are sent to the registered email address on your account. New accounts receive their sign-in details at the email address used at sign-up.
Because delivery is to the account and the registered email, please keep that email address current in your account settings. We cannot deliver access to an address we do not have.
4. Territory
The service is delivered online and is available wherever you can reach the internet and lawfully use it. Indian customers are billed in INR inclusive of GST; UAE and EU businesses that give us a TRN or VAT number are billed in dirhams or euros, and all other customers outside India are billed in USD as a zero-rated export of services. Currency and tax treatment are the only things that vary by location — the service delivered is the same.
5. If access does not appear
First, sign out and sign back in at app.corelayerengine.com, and check the spam folder of your registered email for the confirmation. If your plan still shows the old tier more than one hour after a successful payment:
- Write to innovations@ektasi.io from your registered email address, or use our contact page, quoting the payment reference and the date.
- We acknowledge within one business day and restore or provision the correct access, or explain what is blocking it.
- If we cannot provision the access you paid for at all, we refund the affected charge in full under our Refund Policy.
Business hours are Monday to Friday, 10:00–18:00 IST. Our Grievance Officer, Rajan Singh — rajan@ektasi.io — responds within 72 hours if a complaint is not resolved through the route above.
6. Cancellation and refunds
Because delivery is instant and digital, cancellation and refunds are governed separately by our Refund Policy — including the Forever Free plan you can evaluate on before paying, and the limited 48-hour discretionary window on paid upgrades. Nothing on this page creates a refund right that policy does not give.
7. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.
8. Contact
Questions about provisioning or delivery: innovations@ektasi.io or, for a legal notice, +91 11 6965 6628. Post: Ektasi Technology (OPC) Private Limited, Sandaha, Varanasi, Uttar Pradesh 221112, India. Full contact details are on our contact page.